Thank you for choosing Uncle Raze for your hair oil needs. We strive to provide high-quality products and excellent customer service. If, for any reason, you are not satisfied with your purchase, we offer the following refund policy:
Return and Refund Eligibility
To be eligible for a refund, your item must be unused, unopened, and in the same condition that you received it.
You must request a return and refund within 10 days of receiving your order. To initiate a return and refund request, please contact our customer service team at [email protected] or whatsapp: +92 3318880895.
Exchanges
We do not offer exchanges for hair oil products. If you would like to exchange your item for a different product, please follow the return process outlined above and place a new order for the desired product.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will be applied to your chosen method of payment within 7 days. If you haven’t received your refund after the specified period, please contact your bank or credit card company as processing times may vary.
Return Shipping
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with details and photos of the damage.
We will work with you to arrange a replacement or refund for the damaged or defective item.
Contact Us
If you have any questions or concerns about our refund policy or need assistance with a return, please contact our customer service team at [email protected] or whatsapp: +92 3318880895. We are here to help you and ensure your satisfaction with our products.